Today's consumers expect control over their personal experience within the supply chain, particularly with e-commerce.
Our Ship DSC consumer technology is a web-based suite of tools specifically for the last mile delivery of heavy goods. Retailers and e-commerce companies use these tools to improve customer service from the point of purchase to destination.
Shoppers can follow the progress of their new couch or appliance online, add appointments to e-calendars, reschedule digitally, and opt to receive weather and traffic alerts by email or text. They can track their DSC shipments from the Google Search page, or use voice tracking with Amazon’s Alexa and Google Assistant.
Hands-free control over information suits today’s mobile lifestyle – tomorrow it could be something different. We expect consumerization of the supply chain will be a main focus of our technology agenda for a long time to come.